Customer Support
Karibu — reach the BongoBox team any time. We aim to reply within one business day.
The fastest way to get help with your account, a payment, or your VIP subscription is WhatsApp or a phone call. Please have the phone number on your BongoBox account ready so we can find you quickly.
Support hours
Dar es Salaam, Tanzania
Hours: Monday–Saturday, 9:00–18:00 EAT
Frequently asked questions
How do I create an account?
Open the BongoBox app, tap Create Account, enter your phone number and a password, and you're in. No email is required.
I paid but my coins or VIP didn't arrive.
Payments are confirmed by your mobile-money provider and usually credit within a minute. If it's been longer, message us on WhatsApp at +255 763 012 222 with the phone number on your account and the amount you paid, and we'll sort it out.
How do I pay?
BongoBox accepts M-Pesa, Airtel Money, Mixx by Yas, and Halotel. When you buy coins or a VIP plan, a prompt appears on your phone — approve it to complete the payment.
How do I cancel or manage my subscription?
You can view your plan and status in the app under your profile. VIP access runs for the period you paid for. If you need help, contact us using any of the channels above.
How do I delete my account?
Email support@bongobox.co.tz or message us on WhatsApp from the number on your account, and we'll delete your account and associated data.
Report a problem
Found a bug or a payment issue? Message us on WhatsApp at +255 763 012 222 or email support@bongobox.co.tz with your account phone number and a short description, and we'll look into it.
Legal
Read our Privacy Policy and Terms of Service.