Support
Help Centre
Last updated: 8 October 2026
Contact support
Kabi Investment Limited (operator of BongoBox)
Dar es Salaam, Tanzania
Email: support@bongobox.co.tz
WhatsApp & phone: +255 763 012 222
We usually reply within one business day.
Videos won't play or keep buffering
- Update BongoBox to the latest version from Google Play.
- Check that you have mobile data or Wi-Fi. Videos adjust to slow connections automatically, but they need some connection unless you downloaded the episode.
- Close and reopen the app. If the problem continues, send us the drama name and episode number on WhatsApp.
I paid but VIP is not active
- Wait a minute, then pull down on the home screen to refresh. Mobile money confirmations can take a short time.
- Make sure you are signed in with the same account you paid from.
- Still not active? Send us the transaction ID from your mobile money SMS, the phone number used and the time of payment.
I didn't receive my login code
- Check that your number is entered correctly (for example 07XX XXX XXX or 255 7XX XXX XXX).
- Wait 60 seconds and tap resend. Codes can arrive by SMS or WhatsApp.
- You can also sign in with Google instead.
Delete your account
Email support@bongobox.co.tz with the subject "Data Deletion Request" and your registered phone number, or message us on WhatsApp. Your account and data are deleted within 7 business days. See our Privacy Policy for details.