Legal

Terms of Use

Last updated: 8 October 2026

1. Accepting these terms

These Terms of Use govern your use of the BongoBox app and website (the "Service"), operated by Kabi Investment Limited ("BongoBox", "we", "us"). By creating an account or using the Service, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Who can use BongoBox

• You must be at least 13 years old. If you are under 18, you need permission from a parent or guardian, who is responsible for your use of the Service.
• Some dramas contain mature themes. Parents and guardians should supervise what younger viewers watch.
• You must give accurate information when you register and keep your phone number up to date.

3. Your account

• You are responsible for everything that happens under your account and for keeping your phone and login codes secure.
• Accounts are personal. Do not share, sell or transfer your account or VIP access.
• Tell us immediately at support@bongobox.co.tz if you think someone else is using your account.

4. Free episodes, VIP plans and payments

• Free episodes. The first episodes of each drama (currently four) are free to watch.
• VIP plans. VIP unlocks all episodes for the period you buy: currently 1 day (TZS 500), 7 days (TZS 1,500) or 30 days (TZS 5,000). The Download Pass (TZS 3,000) lets you download episodes for offline viewing.
• No automatic renewal. Plans do not renew automatically. Access ends when the period ends, and you pay again only if you choose to.
• Payment. You pay with mobile money (M-Pesa, Tigo Pesa, Airtel Money, Halopesa) through our payment providers. Prices shown in the app at the time of purchase apply and include any applicable taxes unless stated otherwise.
• Refunds. Because access is granted immediately, payments are generally non-refundable. If you were charged but did not receive access, or were charged twice, contact us with your transaction details and we will investigate and put it right.
• Price changes. We may change prices for future purchases. Changes never affect a plan you have already paid for.

5. Using the content

All dramas, videos, images, text and other content on BongoBox are owned by us or our licensors and are protected by copyright. We give you a personal, non-exclusive, non-transferable licence to watch the content for your own private, non-commercial use.

You must not:

• Copy, record, screenshot, download (other than with the in-app download feature), redistribute, re-upload, sell or publicly show any content.
• Bypass, disable or interfere with security features, payment checks or content protection.
• Use bots, scrapers or other automated means to access the Service.
• Use the Service for anything unlawful, harmful or fraudulent.

Downloaded episodes can only be watched inside the BongoBox app and may stop being available if your access ends or the content is removed.

6. Comments and community

If you post comments or reactions, keep them respectful and lawful. Do not post content that is abusive, hateful, sexually explicit, misleading, or that infringes anyone's rights. We may remove content and restrict accounts that break these rules.

7. Availability of the Service

We work to keep BongoBox available and playing smoothly, but we do not guarantee that it will always be uninterrupted or error-free. Titles may be added or removed over time. We may update, change or suspend features, including for maintenance or security.

8. Suspension and closing your account

You can stop using BongoBox and delete your account at any time (see how to delete your account). We may suspend or close accounts that break these terms, engage in fraud or abuse the Service. If we close your account without a valid reason under these terms, we will refund the unused part of any active paid plan.

9. Liability

Nothing in these terms limits rights you have under the consumer protection laws of Tanzania. To the extent the law allows, BongoBox is not liable for indirect or consequential losses, and our total liability to you for any claim is limited to the amount you paid us in the three months before the claim arose.

10. Governing law

These terms are governed by the laws of the United Republic of Tanzania. Any dispute will be handled by the courts of Tanzania, but please contact us first so we can try to resolve it informally.

11. Changes to these terms

We may update these terms from time to time. We will post the new version here with a new date and tell you in the app about important changes. If you keep using the Service after the changes take effect, you accept the updated terms.

12. Contact us

Kabi Investment Limited (operator of BongoBox)
Dar es Salaam, Tanzania
Email: support@bongobox.co.tz
WhatsApp & phone: +255 763 012 222