Terms of Service

Last updated: 6 August 2026

These Terms of Service (“Terms”) are an agreement between you and Kabi Investment Limited (“BongoBox”, “we”, “us”), the operator of the BongoBox app and website (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who can use BongoBox

You must be at least 18 years old to create an account and make purchases. Some content is intended for mature audiences. By using the Service you confirm that you meet these requirements and that the information you give us is accurate.

2. Your account

You register with your phone number and a password. You are responsible for keeping your login details secure and for all activity that happens under your account. Tell us promptly at support@bongobox.co if you believe your account has been used without your permission. One account is for one person; do not share your account or resell access to it.

3. Coins, VIP, and payments

Coins

Coins are a virtual, prepaid balance used to unlock content within BongoBox. Coins have no cash value, are not a bank deposit or currency, cannot be exchanged for money, and are not transferable between accounts. Bonus coins may be included with certain packs.

VIP subscriptions

A VIP subscription gives you access to premium content for the period you buy (for example, weekly or monthly). Prices are shown in Tanzanian Shillings in the app and may change over time; the price shown at the time of purchase applies to that purchase.

Payment

Payments are made through mobile money (such as M-Pesa, Airtel Money, Mixx by Yas, or Halotel) via our payment processor. You authorise the payment on your own device. A purchase is complete only when the payment is confirmed; if it is not confirmed, the coins or subscription will not be credited.

Renewals

Unless stated otherwise in the app at the time of purchase, VIP access is granted for the period you paid for and does not automatically charge you again without a new payment. Where any renewal feature is offered, the app will make the terms clear before you confirm.

4. Refunds

Because coins and VIP access unlock digital content immediately, all purchases are generally final and non-refundable, except where a refund is required by applicable law or where we decide to grant one at our discretion (for example, if you were charged but the coins or subscription were never delivered due to a fault on our side). If you believe you were charged in error, contact support@bongobox.co with the details.

5. Acceptable use

When using BongoBox, you agree not to:

• Copy, record, download (except through features we provide), redistribute, sell, or publicly show our content;
• Circumvent coins, subscriptions, or any access or security controls;
• Reverse-engineer, tamper with, or disrupt the Service;
• Use the Service for any unlawful purpose or to infringe anyone's rights;
• Use bots, scrapers, or automated means to access the Service without our permission.

6. Content and licence

All dramas, series, artwork, logos, and other materials on BongoBox are owned by us or our licensors and are protected by law. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to stream content for your own private, non-commercial use through the Service. This licence gives you no ownership of any content, and all rights not expressly granted are reserved.

7. Third-party services

The Service relies on third parties, including mobile-money networks, our payment processor, and hosting providers. We are not responsible for the availability, actions, or policies of those third parties, and your use of them may be subject to their own terms.

8. Availability and changes

We work to keep BongoBox running, but we do not guarantee it will always be available, uninterrupted, or error-free. We may add, change, suspend, or remove features, content, or pricing at any time. We may also update these Terms; when we do, we will change the “Last updated” date and, for material changes, aim to notify you in the app. Continuing to use the Service after changes take effect means you accept the updated Terms.

9. Suspension and termination

You may stop using BongoBox at any time and can ask us to delete your account. We may suspend or terminate your access if you break these Terms, if we suspect fraud or abuse, or if we are required to by law. If your account is terminated for breaking these Terms, you may lose access to any coins or subscription time without a refund.

10. Disclaimers and limitation of liability

The Service is provided “as is” and “as available”, without warranties of any kind, to the fullest extent permitted by law. To the maximum extent permitted by law, BongoBox and Kabi Investment Limited will not be liable for any indirect, incidental, or consequential losses, and our total liability for any claim relating to the Service will not exceed the amount you paid us in the three months before the event giving rise to the claim. Nothing in these Terms limits any liability that cannot be limited under applicable law.

11. Governing law

These Terms are governed by the laws of the United Republic of Tanzania. Any dispute relating to the Service or these Terms will be subject to the jurisdiction of the courts of Tanzania, sitting in Dar es Salaam.

12. Contact us